Online presence has become a crucial part of every business since the Internet was discovered. Having a niche for your product and services’ information is an effective way to attract clients. It can lead to a lasting relationship with your prospects, but how to develop this relationship in the first place is a step that must be carefully considered and mastered.
A good relationship with clients and prospects must be maintained for it is the backbone of every business endeavor. For newbies, and those who have been lagging behind, there is still hope for you. You can learn from the experiences of others and set your unique spot on the virtual page.
Here are some practical tips on how to establish a good relationship with your customers.
- Be subtle. Oftentimes, you get distracted or even offended when people push you or force an issue on you. This approach is also deeply felt online. Majority of surfers are annoyed with pop ups and countless links to obvious advertising that they have installed certain extensions to block these things. In order to be appealing and friendly to your clients, your advertising should not be too obvious or offensive. Learn to focus on the audience’ needs and gently suggest that you can help them. When you are able to touch the core of your prospects’ need and when you are able to gain their trust, that’s the only time you can be assured of their support.
- Be sincere. Along with simplicity comes sincerity. Do not promise something that you cannot really give. A lot of words can even bore the reader…Oh, by the way, people don’t usually read. They literally skim or look over the images in your ad and if nothing catches their attention, they just move on and never turn back. Employing multimodality and having omni-channel that informs by visual effects (videos, informatics, pictures, and the like) can effectively draw the audience once they see that you have truth in what you are offering. Put yourself in your clients’ shoes and discover what your brand can offer and what your competitors are not able to do.
- Be selective. Learn to know where the real clients are. Make a survey. Do research. Study the trend and ask. You would be wasting a lot of money and opportunities if you just copy others or stay where others have been “fishing.” Find your own niche and start there. The best place to start is with your friends. They can serve as your advocates and share the message around through likes, shares, follows. You will be amazed as to how swiftly your message can reach the prospects and you will be assured that these are people who are in one way or another are emotionally attached to each other, thus making it easier for you to convince them.
- Be swift. In online marketing, there is no space for delays. You have to do it now or be dead. Make your mind and the minds below you process the information as quickly as possible. Concretize each concept in photos or videos and publish it immediately. Make use of the right channels. Go where the right prospects are and show them what you have. Do not underestimate a single-line tweet or post in social media networks. Although you may need some precise and factual explanations to prove your points later, these short and quick releases could pave the way for your prospects to the core of your message.
- Be saleable. Having the right product or services with a number of benefits as well as an attractive packaging are not the only ways of making your brand sell. You have to convince your audience in a creative way that will move them to act now and choose your product over your competitors’ products. You can achieve this by making sales trailers. Yes, just like with movies, you have to let the clients have a sneak peek of what you can offer. This is an effective sampling technique that is used by the “masters.” Get down and make a story of what you have to offer in bits and nuggets and show these to the world. These short flicks will keep your audience guessing and wanting for more.
- Be the solution. You may ask yourself, “How can I make a difference? I am not the only one selling this?” You are right, but you can be different and that mark will give you an edge over your competitors. The way you present your information – telling your prospects that you are “the solution,” not only “one of the solutions,” to their problems – is an art that you have to master. Point to the clients’ needs or problems and direct them to your solution. This can be the focus of your sales trailers, pictures, videos, and tweets or posts that you are sending across the globe through the Internet.
As you can see, these six suggestions of being subtle, sincere, selective, swift, saleable, and the solution are closely related to each other. You cannot simply handpick one that is convenient to you and employ it. In fact, to be subtle means to be sincere; while to be selective, you must be swift to act; and to be saleable, you must post or be the solution. In addition, sustaining a vital relationship with your customers and prospects is the bloodline of your business. Although these practical steps may take time and wisdom to put into action, you will be on your sure way to success if you employ them.
Looking at the example of successful businesses, it can be seen that it is always a wise decision to include the aspect of relating to your audience in the initial part of your planning and in the middle of the execution of your plans as well as in the evaluation process. In other words, since the audience is the twin of the success of your business, they must be given priority in every decision and action your company has to take.